I remarked in an earlier post the other day about how there were two printing blemishes in the photobook I did for Ling. It’s a sort of inch long ink smear on one of the last couple of pages in the book (see picture here).
I was pretty displeased with the blemish. But users in the Blurb forums have noted the superb customer service offered by this printer, and in most instances Blurb readily offers to reprint books with even the smallest defects in binding, covers etc.
So I decided to put the same customer service to the test. Took the pictures above, wrote out a polite email noting the blemish and enclosed the picture link. I didn’t ask for a reprint.
Within 6 hours, I got a reply from Blurb’s customer service apologizing for the blemish, and stating they’ve just sent the book for a reprint and I will be getting a new copy in due course.
Now that’s great customer service.:)
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